Returns and Exchanges
We Stand Behind Our Products
We’ll gladly replace or refund the cost of anything you’ve ordered if it’s received damaged, defective, or even if it doesn’t perform or turn out the way you expected.
If you are not happy for any reason with a food item, we don’t require – or even want, you to return it. Simply let us know by phone or by email and we will give you your money back.
If it is a retail or handcrafted item please pack it safely and return it back to us for a full refund.
Our Old Mill customer service staff is ready to help.
Call us at: 877-653-6455
Email us at: customerservice@old-mill.com
(Mon – Fri: 9am – 5pm EST)
We’ll take care of your return!
For returning non-food related items:
Ship packages and large envelopes to:
3344 Butler Street
Pigeon Forge, TN 37863Send small envelopes to:
The Old Mill
PO Box 266
Pigeon Forge, TN 378c
