Who We Are
Our Mission
Since 1830 the Old Mill has been a working grist mill and landmark destination dedicated to serving as a gathering place for neighbors near and far. We celebrate and preserve the culture, heritage, and traditions of the great smoky mountains by honoring the region’s people, natural resources, and creative spirit.
As a vital part of our community’s history, our Old Mill Family is committed to keeping this legacy alive through local food, handmade crafts, and genuine southern hospitality.
It takes a lot of work, but we wouldn’t have any other way.
Core Values
Dedication to Service
We promise to practice sincere hospitality at all times to all visitors, create memorable experiences that are true to our values for every guest, and foster healthy relationships within our local community through generosity and service.
Leadership
We create and nurture an environment of continued learning by empowering our Old Mill family members, by fostering growth professionally and personally, and by encouraging open lines of communication that respect differing ideas and perspectives.
Quality
We promise to never sacrifice quality when it comes to anything we put our name on. Out of respect for our customers and the work our Old Mill family puts into everything we do, we will consistently deliver the highest quality products we possibly can. Cutting corners was never a practice we were too fond of, and we don’t plan on starting any time soon.
Authenticity
Passionately conveying our story, and how it shapes everything from our products to our community, is always at the forefront of what we do. By staying true to the traditions that have lasted nearly 200 years, we maintain a solid understanding of where we came from and who we aspire to be.
Integrity
Simply put: honesty, trust, and dependability are the fundamentals of all our relationships.
Family
We strive to treat our Old Mill family with kindness, openness, and compassion. This includes everyone, from team members and guests to vendors, brand partners, and our community.
Sustainability
We are committed to investing in our community, improving our processes, and preserving our resources in order to create a better community and world.
Who We Are Looking For
We’re looking for people to join our Old Mill Family who are eager to collaborate, can be flexible in a fast-paced environment, and who are positive thinkers ready to give exceptional service to our guests.